Each design is handmade from scratch by myself in our studio on the Northern Beaches, Sydney. We work with our clients via email to get each unique design 100% perfect. After we create your order we photograph it and send you through a little sneak peek.
Our attention to detail and desire to only ever send a quality product will always be our guarantee to you. All our designs come complete WITH Eco friendly inserts, gift wrapped in ribbon with a paper gift bag.
TURNAROUND PERIOD varies due to peak periods, but we can usually send your order out within 7-10 days. NOV/DEC orders usually require a 2 -3 week turnaround. If you required your order urgently please choose express post and email us to let us know what date you require your goods. Orders are sent through Australia Post and you will receive a tracking number when your parcel is on its way.
PLEASE NOTE: Unfortunately if we print your order after we have received approval and you realise there is a mistake we will have to charge you 50% of the total of that order + postage (if we have already sent it) to reprint and sew. So please take care when approving proofs.
If we make a mistake or our workmanship is faulty we will send your replacement cushion within 48hrs at our expense.
WASHING INSTRUCTIONS: Please ensure you handwash your cushion in cold water. Machine wash will result in colour fading.